Judging from the recent activities and rumors flying around about the bookkeeping app, Kippa, the company is going on a downward spiral and will soon shut down.
For the past few months, clients of the bookkeeping app have been struggling to access their customer data from Kippa.
In 2021, Kippa was launched with the idea of providing small businesses with easy-to-use bookkeeping services. The app was a simple way for business owners to keep customer data ranging from invoices, email addresses, debtors and creditors lists, transactions, including payments, income and expenses, etc.
The Nigerian FinTech app was gaining popularity in the country and beyond, reportedly having over 500,000 active users before this crisis began.
Kippa clients have been noticing some lag in services from the FinTech app for a while before issues became serious in January 2024.
This was the time when the Kippa app became totally inaccessible to the clients, most of whom have their entire business documentation organized by the services of Kippa.
But the most frustrating aspect of this issue is the company’s poor communication about it.
Aside from the in-app customer service portal, the company has a Telegram channel with over 2500 subscribers. Most of them are complaining heavily about the inaccessibility of customer data through the app, but Kippa responds in silence.
This issue has been going on since January, and there are bits of information coming out that the blackout is literally one stage of shutdown by the company.
There has not entirely been dead silence on the situation by the company as in the early stages of the problem, the CEO, Kennedy Ekezie, responded to a customer stating that the problem was a “temporal AWS downtime”. This is a problem that Kippa said it would take care of, but doesn’t look like it is handling it.
